Privacy Policy

1. Information We Collect

We collect information in three primary ways: information you provide, information collected automatically, and information received from business partners or other sources.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and prepare quotes
• Process, manufacture, and fulfill orders
• Communicate about proofs, production, shipping, and customer service
• Process payments, manage invoices, and maintain business records
• Coordinate production with suppliers and manufacturing partners
• Improve our website, products, and customer experience
• Provide relevant product recommendations and marketing communications
• Measure website performance and marketing effectiveness
• Detect and prevent fraud, misuse, and security issues
• Comply with legal, accounting, and regulatory obligations

We use personal information for legitimate business purposes, to fulfill agreements, with consent when required, and as otherwise permitted by applicable law.

3. How We Share Information

Producing great merchandise often takes a team. We work with trusted providers who help us deliver products and services.

We may share relevant information with:

• Manufacturers and suppliers: To produce, decorate, package, and fulfill custom merchandise orders.
• Shipping and logistics providers: To arrange deliveries, provide tracking information, and resolve delivery issues.
• Payment processors: To securely handle payments and related transactions.
• Technology providers: Including website hosting, customer relationship management, customer support, communication, form processing, analytics, and business software providers.
• Professional advisers: Including accountants, legal advisers, and other professional service providers.
• Government and legal authorities: When required by law or reasonably necessary to protect rights, safety, and security.
• Business successors: In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to applicable legal protections.

We do not sell customer contact lists to outside businesses. Certain third-party advertising or analytics technologies, if enabled, may be considered a "sale" or "sharing" of personal information under some state privacy laws even when no money changes hands. Where applicable, we provide legally required choices regarding these activities.

We share information with service providers only as reasonably necessary for legitimate business purposes and subject to applicable contractual or legal protections.

Mobile phone numbers and text messaging consent are not covered by the sharing described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. Customer Artwork and Confidential Information

Customers frequently provide logos, designs, brand assets, product concepts, and other proprietary materials.

We use these materials to prepare quotes, create proofs, manufacture products, arrange fulfillment, and provide related services.

Customer-submitted artwork remains subject to the intellectual property rights of its respective owners.

We do not claim ownership of your existing logos, trademarks, or original materials simply because you provide them to us.

We may provide necessary artwork and specifications to our manufacturing and fulfillment partners to complete your project.

We will not intentionally publish customer-provided confidential artwork or unreleased designs for promotional purposes without appropriate authorization.

5. Cookies and Similar Technologies

Our website and certain third-party services may use cookies, pixels, local storage, and similar technologies.

These technologies help us operate the website, remember preferences, understand website performance, and, where enabled, measure advertising effectiveness.

You can learn more about these technologies and your available choices in our separate Cookie Policy.

Where required by applicable law, we will request consent before using nonessential tracking technologies.

6. Email, Telephone, and Text Communications

We may contact you regarding quote requests, order confirmations, artwork approvals, invoices, production updates, and delivery information.

We may also send relevant marketing communications, subject to applicable law and your communication preferences.

You may unsubscribe from promotional emails using the unsubscribe instructions included in the message or by contacting us directly.

Text messages. If you text us, or give us your mobile number and check the box agreeing to receive texts, Promotions Guy will text you about your quotes, artwork proofs, orders and deliveries, and reply to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to receive text messages is not a condition of purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors in support services, such as customer service, is permitted. See our Text Messaging Terms at https://www.promotionsguy.com/terms.

Even if you opt out of promotional communications, we may still contact you when necessary regarding an existing order, transaction, or important business matter, as permitted by law.

7. Payment Security

Payments may be processed through third-party payment service providers.

We use reasonable safeguards designed to protect transaction information. When payment processors handle card transactions, their own security practices and privacy terms may also apply.

We do not intend to store complete payment card security codes or other sensitive payment authentication data.

Please do not submit payment card information through ordinary website contact forms or unsecured email.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Access to personal information is limited according to legitimate business needs.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

9. How Long We Retain Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention depends on the nature of the information, including:

• The duration of our customer relationship
• Ongoing orders and customer service requirements
• The need to maintain artwork and order history for potential reorders
• Tax, accounting, and legal recordkeeping requirements
• Fraud prevention and dispute resolution needs
• Applicable legal obligations

When information is no longer reasonably needed, we take appropriate steps to delete, de-identify, or otherwise securely dispose of it, subject to applicable requirements.

You may request deletion of eligible personal information by contacting us.

10. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of eligible information
• Obtain a copy of certain information in a portable format
• Opt out of certain targeted advertising, personal information sales or sharing, or qualifying profiling activities
• Limit certain uses of sensitive personal information where required by law
• Withdraw consent where processing depends on consent
• Appeal a decision regarding a privacy request, where applicable

We will evaluate and respond to verified privacy requests according to applicable law. Certain information may be retained when legally required or permitted.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

To submit a privacy request or appeal, email info@promotionsguy.com with the subject line "Privacy Request."

We may request additional information reasonably necessary to verify your identity or authority before completing a request.

Where legally required, we will also honor recognized opt-out preference signals, such as Global Privacy Control, and provide any additional privacy notices or mechanisms required by applicable law.

11. Third-Party Websites and Services

Our website may link to other websites, online product catalogs, quote forms, social media platforms, or services operated by third parties.

These may include our hosted promotional product catalog and external form-processing services.

When you visit another website or use an external service, that provider's privacy practices may also apply.

We encourage you to review the privacy policies of those third parties.

12. Children's Privacy

Our website is designed for businesses, organizations, and adults seeking promotional products and related services.

It is not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 through our website. If we discover such information was collected without required authorization, we will take appropriate steps to remove it.

13. International Visitors

Promotions Guy is based in the United States.

If you access our services from another country, your information may be processed or stored in the United States or other countries where our service providers and manufacturing partners operate.

Where applicable, we will comply with legal requirements governing international transfers of personal information.

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal obligations.

When changes are made, we will update the effective date at the top of this page and provide additional notice when required by law.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Promotions Guy LLC

We appreciate the trust you place in Promotions Guy and work to handle your information responsibly.